We Do Big Things
With Big Ideas

A global provider of contact center services

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Whether you optimize locally or expand globally, you need a reliable partner that exceeds your expectations.

WHY TO CHOOSE US?

About Us

EGA connect was founded by industry professionals with a track record in cloud-based contact center outsourcing with global workforce

The company provides omnichannel customer support in multiple languages with industry professionals and the latest technology available.

Headquartered in Sarajevo Bosnia & Herzegovina with operations in Europe, North America and Asia to cover all time zones.

CUSTOMER SERVICE
24/7 customer support, infoline, complaint handling, problem solving, inquiry handling, appointments, reservations, order taking, overflow.

TECHNICAL SUPPORT
Preferred method of communication for online Tech support, product support, help desk services provide help with 24/7 coverage

WHAT WE DO

A global provider of contact center service

Omnichannel

Services are available 24/7/365 in all time zones across multiple channels: phone, email, chat, video chat and social media

Scalable

Fast and flexible scaling worldwide to fit your global market expansion goals and change requests

Multilingual

 

One provider and single point of contact for all major languages and dialects you may need for your project.

OUR SERVICES

Omnichannel Experiences

Voice

#1 most popular channel with features, such as optional IVR (Interactive Voice Response) system, skill based routing, predictive dialing for outbound calls, CRM integration, PCI DSS secure payment over the phone.

Email

Preferred for on-the-go customers. One of the most cost effective channels, easy organization and retrieval, templates, automation, keyword spotting, smart routing, optional AI overlay and CRM integration enhance interactions.

Live Chat

Preferred method of communication for online shoppers. Features include chat platform with ticketing system, templates, AI agent support, integration to most platforms, effective queue management

Text Support

Convenient, cost effective method for two-way business texting over SMS and/or outbound push campaigns using SMS templates, scheduled sending, response processor with optional features, such as CRM integration or order confirmation.

Video Chat

Builds personal connections while enables face-to-face communication which is especially helpful for troubleshooting. It supports complex or highly emotional interactions that increases first call resolution rates. Not only customer retention increases, but also agent experience improves.

Social Media

Social media presence requires continuous monitoring and conversations for opportunities, complaints, and compliments. Service includes Facebook, Twitter, Instagram, WeChat interaction handling, public replies to inquiries, moderation services with features such as AI agent support and CRM integration.

Sales Suport

Customer acquisition, appointment setting, welcome calls, lead qualification, telemarketing, cross-selling, up-selling, retention programs.

To Outsourcing

Services tailored to meet your business needs: software development, web development, site & content management, data center architecture & implementation, IT auditing, digital transformation, SSO, ITO provisioning.

Assisted Captive Delivery Center (ACDC)

Assisted captive model saves you resources that you would typically spend on finding an office building, paying rent and other bills. ACDC model represents shared processes but dedicated staff, equipment, and facilities with proportional risk share.

OUR

Community

eganic@egan-consult.com

Elvir Ganic Managing Director

edzebo@egan-consult.com

Enis Dzebo Account Manager

cselma@egan-consult.com

Selma Causevic Account Manager

erees@egan-consult.com

Ellen Rees Account Manager

aganic@egan-consult.com

Adis Ganic Web Designer at EGAN Manager

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