By Alfredo Atanacio, founder of UassistME.CO. Named to Inc. 30 Under 30 2012 and Impact 100 Showcase. I believe the journey of great customer experience begins by facilitating communication between…
Working from home for, EGA connect – a call center is one of the best alternatives for stay-at-home moms to earn income. Typical tasks include receiving calls for general customer and tech…
Companies outsource with a contact center for several reasons and finding the right contact center outsourcer isn’t easy. After all, no one knows your business the way you do. But…
The Future of Customer Support – 5 Insights From the Cutting Edge data via eMarketer (Statista) Projected to hit $4.9 trillion by 2021, the global eCommerce market has been showing…
A Business Case For Call Centre Automation The business case for customer contact automation is straightforward: 93% of customers are likely to repeat their business with companies with excellent customer service.…