Quality at scale

Services

Focus on your core competencies and let us take your customer support and AI audio data needs . We empower your businesses by providing scalable support powered by cutting-edge cloud-based technology

Customer Service

Taking care of your customers before, during and after a purchase for an optimal customer experience.

Technical Suport

Helping your clients and/or internal teams with technical issues, monitoring and maintaining IT systems to streamline your operations.

All Data Service

Generating large quantity privacy-free audio data to train your AI algorithms. We record, label and ensure high quality output based on your needs.

Call us today at + 387 61 699 599 or email us at
info@egan-consult.com
We are dedicated to support your goals.

Omnichannel Experiences

Voice

#1 most popular channel with features, such as optional IVR (Interactive Voice Response) system, skill based routing, predictive dialing for outbound calls, CRM integration, PCI DSS secure payment over the phone.

Email

Preferred for on-the-go customers. One of the most cost effective channels, easy organization and retrieval, templates, automation, keyword spotting, smart routing, optional AI overlay and CRM integration enhance interactions.

Live Chat

Preferred method of communication for online shoppers. Features include chat platform with ticketing system, templates, AI agent support, integration to most platforms, effective queue management

Sales Suport

Customer acquisition, appointment setting, welcome calls, lead qualification, telemarketing, cross-, up-selling, retention programs.

It Outsorcing

Services tailored to meet your business needs: software development, web development, site & content management, data center architecture & implementation, IT auditing, digital transformation, SSO, ITO provisioning.

Assisted Captive Delivery Center (ACDC)

Assisted captive model saves you resources that you would typically spend on finding an office building, paying rent and other bills. ACDC model represents shared processes but dedicated staff, equipment, and facilities with proportional risk share.

Call center outsourcing

We empower businesses with human skills, robots can’t do. Empathy, curiosity, creativity, intuition, imagination. These are all important skills for an exceptional customer experience. Customers want to talk to real people about important questions. We believe in the power of human interactions, where automation and AI help our professionals to be faster and more relevant.

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* 24/7 inbound customer service
* Problem solving and complaint handling
* Infoline & inquiry handling
* Bookings & reservations
* Order taking & processing
* Social media solutions
* Overflow call center
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* Technical support
* Help desk & Product support
* Telesurvey, market research
* Database cleansing
*Consent Collection
*Data entry, data cleansing
*Soft collection, AR management
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* Inbound customer acquisition
* Sales support, cross-selling, upselling
* Appointment setting
* Lead generation
* Telemarketing
* Welcome-calls, retention calls
* Customer retention programs

Featured services

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TRAVEL AND HOSPITALITY CALL SERVICE - UK, US CENTER

Our travel experts have been working with some of the world's biggest travel portals providing fully managed customer support solutions for the travel industry. When your client expect real-time solutions specialist expertise and multilingual agents, outsourcings to EGA connect is the right choice.
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Insurance, finance and consulting

Our team has deep expertise and understanding of the complexities of customer support in global financial service, insurance and management consulting industries. Whether in be New York City, London, Frankfurt we are ready to serve financially savvy multilingual global client.
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Healthcare call center service

Healthcare is one of the larges and fastest growing industries in the world . It accounts for more 10% of the GDP of more developed nations, can make up an enormous part of economy of an country.
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retail and eCommerce call center service

A professional call center service provider with specialized teams for Retail and eCommerce business can make your brand accessible at any moment, in any language that maters to you client's expectations.
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Informations Technology call center services

Our team has deep expertise and understanding of the complexities of customer support in global financial service, insurance and management consulting industries. Wether in be New York City, London, Frankfurt we are ready to serve financially savvy multilingual global client.
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Telecommunications and media industry

An excellence customer services has become a necessity for everyone in telecommunication and media industry. Whit everyday's new technologies, customers started to demand more and more and have raised the level of their expectations.

Interested To
Get Our Featured Service